Legal

Terms of Service

Last updated: October 2026

These Terms of Service govern the use of the website and of the logistics coordination, sourcing and software services, including A1 Brain memberships, provided by A1 Global Logistics LLC, a Florida limited liability company ("we", "us"). By requesting a service, placing an order or using our software you accept these terms.

1. Customers

Our services are available to businesses and to individuals who are at least 18 years old. You confirm that the information you give us is accurate and, if you act for a business, that you are authorized to accept these terms on its behalf.

2. Shipping coordination services

• We coordinate the receiving, consolidation, documentation, transportation and customs clearance of shipments with licensed third parties. We are not a carrier, freight forwarder, NVOCC or customs broker. Transportation and customs services are performed by licensed carriers, forwarders and brokers under their own terms and conditions.
• Quotes are estimates based on the information you provide and on our partners' rates at the time of the quote. Final charges may change if the actual weight, dimensions, contents, value or destination differ.
• Transit times are estimates provided by our partners and are not guaranteed.
• You are responsible for the truthful and complete description, quantity and value of every shipment, and for providing any invoices, permits or documents required.
• You must not send prohibited, restricted, hazardous or sanctioned items. You are responsible for any fines, costs or damages caused by an inaccurate declaration or by prohibited items.
• Import duties, taxes and customs fees at destination are paid by the recipient or importer, unless agreed otherwise in writing.
• We may inspect, refuse, hold or return any shipment that appears to be prohibited, inaccurately declared or in breach of the law, carrier rules or these terms.
• Our liability for loss of or damage to a shipment is limited to its declared value or, if you purchased insurance, to the insured value, and never exceeds the amount actually recoverable from the carrier or insurer. Optional cargo insurance is available on request.
• Loss or damage must be reported in writing within 7 days of delivery, with photos, so that a claim can be filed with the carrier or insurer.

3. Sourcing orders

• A sourcing order is confirmed only after your written acceptance of the quote and receipt of payment.
• Title and risk pass to the buyer according to the Incoterms rule stated on the invoice.
• Manufacturer warranties apply as issued by each manufacturer.

4. A1 Brain memberships

• Memberships are billed in U.S. dollars, in advance, monthly or annually as stated in your plan or agreement, and renew automatically until cancelled.
• You can cancel at any time. Cancellation and refunds follow our Refund Policy.
• We may change prices with at least 30 days' notice before your next renewal.

5. Compliance

We comply with U.S. export control and sanctions regulations. We do not ship prohibited or sanctioned goods, we do not deal with sanctioned countries, entities or persons, and we may screen any party against U.S. government restricted-party lists. We work only with licensed carriers, freight forwarders and customs brokers, and we may refuse any service that would breach these rules.

6. Acceptable use of our software

You may not use our software to send spam, break the law, infringe the rights of others or interfere with the service. You are responsible for the content sent through your account and for keeping your login details secure.

7. Your data

You keep ownership of the data you put into our software, and you allow us to process it only to provide the service. Our handling of personal information is described in our Privacy Policy.

8. Intellectual property

The A1 Brain software, this website and related materials belong to A1 Global Logistics LLC or its licensors. A membership grants a limited, non-exclusive and non-transferable right to use the service during the subscription.

9. Warranties and liability

Our software is provided "as is" and "as available". To the extent allowed by law, our total liability for any claim is limited to the amount you paid us for the service giving rise to the claim in the 12 months before it, and we are not liable for indirect or consequential damages, including lost profits.

10. Termination

We may suspend or end a service if you materially breach these terms and do not cure the breach within 10 days of notice, or immediately when the law requires it.

11. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Orange County, Florida.

Terms of Service · Privacy Policy · Refund Policy