Legal

Refund Policy

Last updated: October 2026

This policy explains how cancellations and refunds work. Software services (A1 Brain memberships and development projects) and logistics services follow different rules, because logistics services depend on third parties that are paid on your behalf.

A. Software: A1 Brain memberships

• You can cancel at any time by writing to contact@a1globallogistics.com from your account email. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• First payment: if you cancel within 7 days of your first membership payment, we refund it in full.
• Renewals are not refundable, and we do not issue partial refunds for unused time.
• Billing errors reported within 30 days are corrected and refunded.

B. Software: setup and custom development

Setup fees and development work are billed as agreed in each proposal. Work already delivered is not refundable; deposits for work not yet started are refunded if you cancel in writing before work begins.

C. Logistics services

• You can cancel a logistics service at no cost before we book space or pay any third party on your behalf.
• Third-party charges already paid on your behalf, such as freight, courier, customs brokerage, duties, taxes, insurance and storage, are not refundable.
• Our coordination fee is not refundable once the service has been performed.
• For sourcing orders, cancellations after purchase orders are issued depend on each supplier's return policy, and any restocking, freight or handling costs are charged to the buyer.
• Loss or damage in transit is handled as a claim with the carrier or insurer, as described in our Terms of Service.

D. How refunds are paid

Approved refunds are returned to the original payment method within 5 to 10 business days. Write to contact@a1globallogistics.com with your name or company and the invoice number.

Terms of Service · Privacy Policy · Refund Policy